In the interest of our clients, partners and Angels we have created a Statement of Capability that clearly explains our service, deliverables and expectations. That statement can be read or downloaded by clicking here.
Have a complaint or had a negative Halo Massage™ experience? Please contact our CEO and Founder directly by clicking here.
Wattle Street Ventures Pty Ltd trading as 3 Minute Angels agrees to provide the Services (Massage and Marketing) to the Customer according to our Pricing Schedule included on the Customer Invoice.
Wattle Street Ventures Pty Ltd trading as 3 Minute Angels agrees to provide Massage and Marketing Services on behalf of the Customer to Recipients.
Wattle Street Ventures Pty Ltd trading as 3 Minute Angels accepts all reasonable liability in relation to the provision of the Service and indemnifies the Customer from liability related to the provision of the Services to the Recipients.
Wattle Street Ventures Pty Ltd has appropriate insurance Coverage and in-house Systems and Procedures to deliver a high quality Service. If service quality is challenged by the Customer, then Wattle Street Ventures Pty Ltd and 3 Minute Angels have Guarantees in place (please see website for more detail).
- We require a minimum of 7-days* notice to guarantee availability of required Angels.
- We also have a minimum booking time of 2-hours per booking per visit for all booking types.
- Bookings which start or finish on or between 11pm and 7am will incur an Early/Late Night Booking Fee of $33 +GST per Angel.
*At the discretion of management a booking may be accepted within 7-days of required shift date and an additional Late Booking Fee of 20% may be charged.
Confirmation & Payment
Confirmation & Payment are required 7-days before the scheduled massage date. A payment arrangement must be made if payment cannot be completed within the given period. We reserve the right to cancel bookings if no attempt to complete payment has been made 7-days prior to the massage booking date.
We require 2 days (48 hours) notice of cancellation; otherwise a 25% cancellation fee will be charged. If you cancel inside one day (24 hours) a 50% cancellation fee will be charged. All due effort will be made to accommodate a ‘change of date’ request which will incur no charge provided the 48 hours notice is given. A ‘change of date’ will be treated as a new booking and is subject to standard notice requirements.
If you are unsatisfied with the Product, Activity or Service that was purchased you will be entitled to a refund in full plus 10% of the value of the purchase.
We require written notification (by email, or post) of your desire to enact this guarantee within 48-hours of delivery of the Product, Activity or Service. You will be contacted by a 3 Minute Angels representative to discuss your experience and process your refund.
3 Minute Angels hourly rate, as quoted on the booking form, is for up to 8 people being massaged per Angel hour work. Angels will make every effort to massage the numbers of staff quoted in the required time period and where possible, any additional people on the day.
However 3 Minute Angels cannot be held responsible for fewer massages completed due to the recipients not being ready or Angels having to travel between offices/floors/buildings etc. As a guide, our Angels can give the following quantity of massages per hour based on the massage type chosen:
- Regular Halo (5-Minute Massage) x 8 per hour
- Double Halo (10-Minute Massage) x 5 per hour
- Stress Buster (15-Minute Massage) x 4 per hour
Where the need/desire arises for Angels to continue beyond the booked time and the Angels are available to do so, they can seek authorisation from 3 Minute Angels management and proceed if authorisation granted. The minimum time extension is 30 minutes. Time extensions will be invoiced separately and require payment within 7-days of invoice being issued or may be subject to late payment fees.
You must indicate on the booking form if and how authority is to be granted for Angels to carry on over the booked time, Options are:
- CR (at Clients Request) – The Key Contact must authorise Angels to continue
- 3 Minute Angels – Angels must check with 3 Minute Angels Management before
- NA – Not Available
Where authorised time extensions have been worked, 3 Minute Angels will resend an amended invoice to account for the extra time. If payment has already been processed we will issue an additional invoice for the extra time worked.
If the journey from the CBD to the proposed massage location is likely to exceed 45-minutes (one-way via public transport), a Travel Fee of $33 will be added to your quote. Travel time is calculated using the published public transport schedules made available from the following sites:
We will always be as flexible as possible with Travel Fees. Our only interest is to make sure our Angels travel time and costs incurred are covered.
NSW Occupational Health and Safety requires that Angels have a 25-minute break every four hours of work completed. Our Angels are aware of this and we would ask that all clients please adhere to this requirement.
We will make all efforts to be punctual both with our start and finish times of the massage booked. We request the same of our clients. We understand the workings of the modern corporate office and that not all appointments run precisely to time. If individuals are unavailable to be massaged within the booked time our Angels will seek direction from the Key Contact and/or offer their massage to other members of staff.
3 Minute Angels Terms of Payment are as follows:
- Booking confirmation and payment must be made 7 days in advance to guarantee the availability of the Angels.
- Bookings earlier than 8:00 AM or later than 11:00 PM EST may incur an Early/Late Finish Fee.
- The Management reserves the right to charge travel outside of Metro Areas of Sydney, Melbourne and Brisbane if deemed appropriate.
- Date and time changes must be communicated to the Account Manager 3 days prior to the booking date, otherwise, charges will be subjected to cancellation fees (see Cancellation Terms and Conditions).
- Time extensions are subject to regular hourly rate of $88 per Angel exclusive of GST. The Account Manager will confirm the added charges to the client before allowing the Angels to proceed.
- Half and Full Day rates are subject to Price-Match Guarantee and 110% Satisfaction Guarantee.
- Angels must be given:
- on Half Day rate, 2 x 15-minute break;
- and on Full Day rate, 2 x 30-minute breaks OR 1 x 1-hour break.
Our preferred method of payment is by Credit Card using our Internet Payment Gateway (IPG). We also accept EFT payments.
All transactions are processed in Australian dollars.
Angels will always attend a shift dressed in 3 Minute Angels uniform unless otherwise pre-arranged. An Angels’ uniform consists of black footwear, black long pants, and a plain black t-shirt or more commonly, a 3 Minute Angels branded black t-shirt. Exceptions may be made where wearing long pants is not suitable or practical.
3 Minute Angels are happy to allow Angels to wear client branded wear if pre-arranged. Should clients wish to provide Angels with a custom uniform, outfit, costume, or any clothing that is non 3 Minute Angel branded, this must be pre-arranged with their Account Manager. 3 Minute Angels welcome client branded wear, provided details are agreed prior to booking and such wear is deemed appropriate. In all cases where Angels or 3 Minute Angels Management deem client branded wear inappropriate or unsuitable, Angels will be advised to wear the standard 3 Minute Angels uniform as described above.
3 Minute Angels reserves the right to refuse a booking if there is a possible threat to our Angel’s safety and morale. This includes working in an unsecured environment such as events or private parties that explicitly shows use of drugs or sexual acts. We do not accept Bucks party bookings, except in special cases, and will only be allowed if a male Angel will be paid to accompany female Angel(s) on the duration of the shift.