Terms and Conditions

Bookings

We require a minimum of 7-days* notice to guarantee availability of required Angels.

Minimum booking times:

• 2 hours minimum per visit;
• 5 hour minimum per booking for a corporate or office massages; and
• 2 hour minimum per visit and 2 hour minimum per booking for - hens, bridal, party, or any other kind of events.

Bookings which finish on or between 12am(midnight) and 7am will incur a Late night booking fee of $30 per Angel.

Bookings made within 7-days may be charged a late booking fee of an additional 20%.

*At the discretion of 3 Minute Angels Management a booking may be taken within 7 days notice - a 20% late booking Fee will be charged additionally for this service.

Confirmation

We require Confirmation* of a Booking 7 days before the work commences. 

*At the discretion of 3 Minute Angels Management a booking may be taken within 7 days notice - a 20% late booking Fee will be charged additionally for this service.

Payment

Payment is required by confirmation date, ie 7 days before doing the work.

Cancellation

We require 2 days (48 hours) notice of cancellation; otherwise a 25% cancellation fee will be charged. If you cancel inside one day (24 hours) a 50% cancellation fee will be charged. All due effort will be made to accommodate a ‘change of date’ request which will incur no charge provided the 48 hours notice is given. A ‘change of date’ will be treated as a new booking and is subject to standard notice requirements.

Service charges

3 Minute Angels hourly rate, as quoted on the booking form, is for up to 10 people being massaged per Angel hour worked. Angels will make every effort to massage the numbers of staff quoted in the required time period and where possible, any additional people on the day.

However 3MA cannot be held responsible for fewer massages completed due to the recipients not being ready or Angels having to travel between offices/floors/buildings etc.

Time extensions

Where the need/desire arises for Angels to continue beyond the booked time and the Angels are available to do so, they will do so provided authorisation has been granted. The minimum time extension is 30 minutes.  Time extensions will be invoiced separately and require payment within 7-day of invoice being issued.

Authorisation

You must indicate on the booking form if and how authority is to be granted for Angels to carry on over the booked time, Options are:

• CR (at Clients Request) - The Key Contact must authorise Angels to continue.           
• 3MA - Angels must check with 3MA Management before,            
• NA - Not Available.

Where authorised time extensions have been worked, 3MA will resend an amended invoice to account for the extra time. If payment has already been processed we will issue an additional invoice for the extra time worked.  Payment is required within 7 days.

Travel Time

If the journey from the CBD to the location of the job is likely to exceed 45 minutes (one-way), 50% of the quoted rate will be charged for the travel time.  Travel time is calculated using the times published in www.131500.com.au This time will be calculated according to published public transport schedules. We will be as flexible as possible with this charge, but must make sure our Angels travel time and costs are covered. The standard industry rate is 70%.

Breaks

NSW Occupational Health and Safety requires that Angels have a 25-minute break every four hours worked.

Punctuality

We will make all efforts to be punctual both with our start and finish times of the booked appointments. We request the same of our clients. We understand the workings of the modern corporate office and that not all appointments run precisely to time. If individuals are unavailable to be massaged within the booked time, our Angels will seek direction from the Key Contact and/or offer their massage to other members of staff.

Payment Terms

3 Minute Angels Terms of Payment are as follows:

• Payment is requested on Confirmation of booking and is required to complete a booking
• Jobs are not released into the system or guaranteed until payment is confirmed.
• Jobs must be paid at least 7 days prior to the booking, or they will be cancelled.
• We prefer Bpay or credit card payments. These are easily made through our internet payment gateway - attached to the customer invoice received via email. All payments must be made no later than 7 days prior to the first job.
• We do NOT accept payment by cheque.
• GST is added to all rates quoted. Rates quoted are therefore GST Exclusive.

Our preferred method of payment is by BPAY or Credit Card using our Internet Payment Gateway (IPG)