Terms and Conditions
General
Workplace Incentives trading as 3 Minute Angels agrees to provide the Services (Massage and Marketing) to the Customer according to our Pricing Schedule included on the Customer Invoice.
Workplace Incentives trading as 3 Minute Angels agrees to provide Massage and Marketing Services on behalf of the Customer to Recipients.
Workplace Incentives trading as 3 Minute Angels accepts all reasonable liability in relation to the provision of the Service and indemnifies the Customer from liability related to the provision of the Services to the Recipients.
Workplace Incentives has appropriate insurance Coverage (Ref 10060084) and in-house Systems and Procedures to deliver a high quality Service. If service quality is challenged by the Customer, then Workplace Incentives and 3 Minute Angels has Guarantees in place (please see website for more detail).
Bookings
- We require a minimum of 7-days* notice to guarantee availability of required Angels.
- We also have a minimum booking time of 2-hours per booking per visit for all booking types.
- Bookings which finish on or between 12am(midnight) and 7am will incur a Late Night Booking Fee of $33 per Angel.
- Bookings within 7-days of required massage date may be charged an additional Late Booking Fee of 20%.
*At the discretion of management a booking may be accepted within 7-days of required shift date and an additional Late Booking Fee of 20% may be charged.
Confirmation
We require Confirmation* of a Booking 7-days before the scheduled massage date.
*At the discretion of management a booking may be accepted within 7-days of required shift date and an additional Late Booking Fee of 20% may be charged.
Payment
Payment is required 7-days before the scheduled massage date. A payment arrangement must be made if payment ca not be completed within the given period. We reserve the right to cancel bookings if no attempt to complete payment has been made 7-days prior to the massage booking date.
Cancellation
We require 2 days (48 hours) notice of cancellation; otherwise a 25% cancellation fee will be charged. If you cancel inside one day (24 hours) a 50% cancellation fee will be charged. All due effort will be made to accommodate a ‘change of date’ request which will incur no charge provided the 48 hours notice is given. A ‘change of date’ will be treated as a new booking and is subject to standard notice requirements.
Service charges
3 Minute Angels hourly rate, as quoted on the booking form, is for up to 10 people being massaged per Angel hour worked. Angels will make every effort to massage the numbers of staff quoted in the required time period and where possible, any additional people on the day.
However 3MA cannot be held responsible for fewer massages completed due to the recipients not being ready or Angels having to travel between offices/floors/buildings etc. As a guide, our Angels can give the following quantity of massages per hour based on the massage type chosen:
- Regular Halo (5-Minute Massage) x 10 per hour
- Double Halo (10-Minute Massage) x 5 per hour
- Stress Buster (15-Minute Massage) x 4 per hour
Time extensions
Where the need/desire arises for Angels to continue beyond the booked time and the Angels are available to do so, they can seek authorisation from 3 Minute Angels management and proceed if authorisation granted. The minimum time extension is 30 minutes. Time extensions will be invoiced separately and require payment within 7-days of invoice being issued or may be subject to late payment fees.
Authorisation
You must indicate on the booking form if and how authority is to be granted for Angels to carry on over the booked time, Options are:
- CR (at Clients Request) - The Key Contact must authorise Angels to continue.
- 3MA - Angels must check with 3MA Management before,
- NA - Not Available.
Where authorised time extensions have been worked, 3MA will resend an amended invoice to account for the extra time. If payment has already been processed we will issue an additional invoice for the extra time worked.
Travel Time
If the journey from the CBD to the proposed massage location is likely to exceed 45-minutes (one-way via public transport), a Travel Fee of $33 will be added to your quote. Travel time is calculated using the published public transport schedules made available from the following sites:
We will always be as flexible as possible with Travel Fees. Our only interest is to make sure our Angels travel time and costs incurred are covered.
Breaks
NSW Occupational Health and Safety requires that Angels have a 25-minute break every four hours of work completed. Our Angels are aware of this and we would ask that all clients please adhere to this requirement.
Punctuality
We will make all efforts to be punctual both with our start and finish times of the massage booked. We request the same of our clients. We understand the workings of the modern corporate office and that not all appointments run precisely to time. If individuals are unavailable to be massaged within the booked time our Angels will seek direction from the Key Contact and/or offer their massage to other members of staff.
Payment Terms
3 Minute Angels Terms of Payment are as follows:
- Payment is requested on Confirmation of booking and is required to complete a booking
- Jobs are not released into the system or guaranteed until payment is confirmed.
- Jobs must be paid at least 7 days prior to the booking, or they will be cancelled.
- We prefer BPAY or credit card payments. These are easily made through our internet payment gateway - attached to the customer invoice received via email. All payments must be made no later than 7 days prior to the first job.
- We do NOT accept payment by cheque.
- GST is added to all rates quoted. Rates quoted are therefore GST Exclusive.
Our preferred method of payment is by BPAY or Credit Card using our Internet Payment Gateway (IPG)
Angel Safety
3 Minute Angels reserves the right to refuse a booking if there is a possible threat to our Angel's safety and morale. This includes working in an unsecured environment such as events or private parties that explicitly shows use of drugs or sexual acts. We do not accept Bucks party bookings except in special cases, and will only be allowed if another male Angel will be paid to accompany female Angel(s) on the duration of the shift.
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